Staffing Specialist | iforce?

Staffing Specialist Job Description
JOB DESCRIPTION

TITLE: Staffing Specialist
REPORTS TO:? Branch Supervisor/Manager
PROFIT CENTER NAME: Various
PROFIT CENTER: Various
EEO CLASSIFICATION: Administrative Support
FLSA:? Exempt

SUMMARY:?
The Staffing Specialist is responsible for:

1) delivering high quality service to customers and temporaries by matching skills of temporaries to customer needs,
2) developing and retaining business by providing outstanding customer service, and
3) performing a variety of administrative tasks that support the overall mission of quality performance and service.

PRIMARY FUNCTIONS:

• Obtain detailed assignment information from customers and utilize it to provide effective customer service
• Interview and assess applicants using the Performance Selection System to evaluate their qualifications for assignments
• Administer the training of temporary employees to upgrade their skills for assignments
• Fill customer work orders with qualified temporaries
• Monitor temporary employee attendance and performance using the phone and performance surveys
• Troubleshoot to resolve the problems or complaints of customers and temporaries
• Coach and counsel temporaries to ensure quality performance and job satisfaction
• Implement company award programs to recognize the good performance of temporaries
• Conduct outside service calls to ensure quality customer service and expand business
• Conduct outside service calls to reactivate inactive customer accounts
• Make skill sourcing telephone sales calls to acquire new business
• Present e-solutions, iforce assessments and training programs to customers in order to secure or maintain their business
• Present On-site, Vendor Management and Payrolling consulting services to appropriate customers in order to secure or maintain their business
• Recruit temporary employees to form a pool of applicants for high demand skill areas
• Answer telephone to provide desired information for customers and temporaries
• Maintain customer and temporary employee records to ensure completeness and accuracy
• Follow company policies and procedures for all staffing and customer activity
• Complete company reports to log the week?s sales/service activities
• Must maintain 1500 billable hours
• All other duties that may arise to ensure successful operation of the company

SECONDARY FUNCTIONS:

• Process and assist with unemployment claims of temporaries as directed by the Unemployment Department staff
• Complete Workers? Compensation, insurance, accident and OSHA forms of temporaries as instructed by the Workers Compensation Department staff

QUALIFICATIONS:

• High School diploma or equivalent required; some college coursework or equivalent business experience preferred
• At least 1-2 years previous customer service or appropriate business experience a plus
• Ability to access areas where needed people, information or equipment are located
• Ability to understand and accurately apply basic math skills
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook and Internet
• Ability to make competent use of work related equipment and materials
• Ability to remember information (e.g., policies, procedures) or locate resources to find information as needed
• Ability to travel to various locations (e.g., customer sites, other company offices) as needed
• Ability to communicate effectively and tactfully with others
• Ability to work with other team members as well as independently
• Ability to shift back and forth between two or more tasks
• Cooperative, team-oriented, patient, calm under pressure
• Ability to arrange things in certain order (e.g., alphabetically, numerically)
• Ability to produce results within an autonomous environment, within company guidelines and have the flexibility to identify and respond to changes in priorities
• Strong written and verbal communication skills
• Ability to provide excellent customer service to all clients (customers and employees)
• Ability to advise, counsel, guide and influence the opinions and decisions of others (e.g. customers and employees)
• Ability to analyze and evaluate people, data and things to determine courses of action

email resume here

Source: http://www.iforceservices.com/?p=1580

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